Improving the operational performance of buildings requires highly skilled and qualified workers, particularly as building technologies become more advanced. Yet many lack the skill-set they need to maintain these facilities. This session will cover what happens when you don’t train or engage building operators in effective O&M strategies – and what can happen when you do. The panelists will lead an interactive discussion about the latest trends in credentialing, including the U.S. Department of Energy's development of commercial building workforce training and certification programs for four key energy-related jobs: building energy auditor, building commissioning professional, energy manager, and building operations professional.