Your building is only as efficient as the operators and inhabitants. Even the most sophisticated and efficient building systems can be undermined by poor training and behavioral biases. New knowledge about these biases has led to proven, people-centered strategies with high savings to investment ratios. Todd Rogers, CEM, has been designing innovative programs in the energy and education fields for more than 20 years. His session will cover the best approaches for training operators and changing tenant behavioral patterns based on research and real-world field experience.