The triple bottom line of sustainability addresses the importance of environmental, social and economic considerations. It's something we all strive to achieve. That being said, the social aspect is often forgotten or overlooked when it comes to retrofits of existing buildings or new developments, particularly in affordable housing. Very often, residents are spoken for and not included in the decision making process upfront. This session will highlight typical resident responses and concerns that we hear every day. It will also highlight new strategies that aim to improve interactions with residents, throughout, but even before the design process. A panel will end the session, including actual residents that have partaken in the process.