There’s a perception gap between what we think we’ll get out of high-performance design and construction and what completed buildings deliver. This session looks at the issue from two perspectives: one focusing on energy data as the driver, the other on post-occupancy operations and the building as a whole. How can lessons learned from both perspectives be applied to make Day 1 – and Day 100 – as successful as they were designed to be? What does the design team need to know? How do designers and developers get building staff on board from the get-go? And what do building owners think about all this, anyway?